Support

Elemental Support Programs


At Elemental, we have an unwavering commitment to our customers. Our highly trained technical support staff is dedicated to providing quality service and superior support across our products and services.

Elemental offers two support levels to meet your needs. Customers at both levels have the support of technical staff just a phone call away, assuring quick, correct answers to your questions.


Elemental STANDARD Maintenance & Support

  • All product updates and upgrades included
  • All policy updates
  • Full online support 8x5: M-F, 8am – 6pm Central Time
  • Access to Elemental knowledge base

Elemental PREMIUM Maintenance & Support

  • All product updates and upgrades included
  • All policy updates
  • Full telephone and online support 8x5: M-F, 8am – 6pm Central Time
  • 24x7x365 critical issue support
  • Guaranteed response time to all critical inquiries
  • Dedicated technical support staff member assigned to account
  • Access to Elemental knowledge base

Training

The Elemental Security Platform is a powerful and versatile enterprise security software application. To enable organizations to fully understand and leverage its broad range of capabilities, Elemental offers a multi-day training seminar designed specifically for customers and partners.

The training primarily focuses on developing internal expertise on deploying and using the Elemental solution. The training also enables IT professionals to understand in detail how to leverage the Elemental solution in order to implement a proactive security and incident response strategy to mitigate IT Risk while dealing with compliance requirements.


Professional Services

Elemental experts are available to assess clients’ information security policies and to assist in the development of information security programs. Services that Elemental consultants can deliver for your organization include the following:

  • Evaluating tools in use by your organization and making recommendations for added efficiency
  • Making recommendations for improvement of your information security posture
  • Working with your organization’s IT security and compliance staff to understand the risks to regulatory compliance, and making recommendations for the mitigation of those risks using the Elemental Security Platform
  • Developing a plan for appropriate rollout of the Elemental Security Platform based on your security and policy compliance requirements
  • Mapping and deploying your organization’s information security policy to the Elemental system
  • Assisting your organization with implementation and operation of the Elemental solution

SUPPORT HOURS

Monday - Friday
8:00 AM to 6:00 PM CST
Email: support
at ElementalSecurity.com

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