Support

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The Elemental Security Platform

Elemental Support Programs

At Elemental, we have an unwavering commitment to our customers. Our highly trained technical support staff is dedicated to providing quality service and superior support across our products and services.

Elemental offers two annual support levels to meet your needs. Customers at both levels have the support of technical staff just a phone call away, assuring quick, correct answers to your support questions.

Elemental STANDARD Maintenance & Support

All product updates and upgrades included
All policy updates
Full telephone and email support 9x5: M-F, 9am – 7pm Eastern Time
Access to Elemental knowledge base

Elemental PREMIUM Maintenance & Support

All product updates and upgrades included
All policy updates
Full telephone and email support 9x5: M-F, 9am – 7pm Eastern Time
24x7x365 critical issue support
Guaranteed response time to all critical inquiries
Dedicated technical support staff member assigned to account
Access to Elemental knowledge base

Training

The Elemental Security Platform is a powerful and versatile enterprise security software application. To enable enterprises to fully understand and leverage its broad range of capabilities, Elemental offers a multi-day training seminar designed specifically for customers and partners.

The training seminar focuses on enabling IT professionals to understand in detail how to solve the security compliance challenges faced by enterprises. The training also helps organizations develop internal expertise on deploying and using the Elemental solution.

Professional Services

Elemental experts are available to assess clients’ information security policies and to assist in the development of information security programs. Services that Elemental consultants can deliver for your organization include the following:

Evaluating tools in use by your organization and making recommendations for added efficiency
Making recommendations for improvement of your information security posture
Working with your organization’s IT security and compliance staff to understand the risks to regulatory compliance, and making recommendations for the mitigation of those risks using the Elemental Security Platform
Developing a plan for appropriate rollout of the Elemental Security Platform based on your security and policy compliance requirements
Mapping and deploying your organization’s information security policy to the Elemental system
Assisting your organization with implementation and operation of the Elemental solution

SUPPORT HOURS